Originally Posted by
britenbsas
Similar waiting time here. I cancelled by phone on 12 March (cash booking upgraded using Avios). No sign of any cash refund or Avios back in my account yet. Booking still shows as "we're currently processing a cancellation/refund for this booking".
I rang today about 2 cancellations/refunds, one cash and one Gold priority reward and they had to be put through manually. I was warned that there will be a delay in crediting my card as they are handled by the team in India and they are on lockdown. Then I read on BBC news Coronavirus: India to enter 'total lockdown' after spike in cases
https://www.bbc.co.uk/news/world-asia-india-52024239
So we could be waiting a while...