Originally Posted by
FlyingWelshie
I figured it might need manual intevention. I am only a Silver but my travel partner is Gold, do you reckon the Gold Line will be answered quickly and can she deal with them, even though the voucher is on my account?
I would hope so. I am sure the calls centers are showing some flexibility - however I would hate for you to wait ages to get through and then the agent can’t help because your Silver calling the Gold Line. Maybe you could have your partner with you when you call - but that may not be possible.