Originally Posted by
pt flyer
Update on March 23rd. Finally made it through to Chase Travel Rewards. I felt like I had won the lottery to have a call actually go through! In less than 5 minutes my reservations cancelled, points sent back to my account and remaining finds will be returned as a credit on my credit card. Not sure they were ever going to act on the form I filled out.
I filed the form yesterday for a flight on May 3rd to LHR. Got a reply within 12 hours from Chase Travel saying I had two options: 1) Accept the changes AA had made to my itinerary (they are maintaining 1 flight per day from the US to LHR) or 2) Request a refund which would be subject to the airline's policies.
I chose Option 2 obviously. Now I wait and see what happens!