FlyerTalk Forums - View Single Post - Feedback thread for the official LH Lurker(s), LufthansaGermanAirlines

Mar 24, 2020, 3:55 am

#2283

IAN-UK

FlyerTalk Evangelist

Join Date: Aug 2000

Location: London

Programs: Hilton, IHG - BA, GA, LH, QR, SV, TK

Posts: 17,008

Quote:

Originally Posted by mywaterbroke

Hi Lufthansa team,

I have a question regarding an upcoming booking as I’m unable to reach the SEN hotline/call centre. I was initially booked on LX from LCY to CAI (Apr 1 - Apr 13) in Business Class. The flight got cancelled. I was auto-rebooked onto multiple LH flight options from LHR via FRA, all of which got cancelled too. As my departure time is still 11 days away and I’m not encouraged to continue to attempt to contact the SEN hotline, I’m just curious as to what will happen to my booking. I cannot find much info online but it appears the LH Group is not resuming normal operations to CAI until 20 Apr. Will I be rebooked onto another airline maybe? What are my options here?

thanks,
OH

Keep trying the call centre. Experiences clearly vary, but i got through in less than a minute yesterday.

I don't there'll be many options waiting for you. I'm sure you've considered the entry requirements, which present another challenge.

Perhaps tidier to accept cancellation and ask for a refund,

Reply