Imagine Marriott says they will temporarily reduce Category 9 hotels to Category 7 prices max. They keep saying it through the year and even reply back on email confirming it. The head representative tells you all that this is true and the case, multiple times with certainty. All of a sudden they say "no, policy changed". A customer gets angry about this, then you tell them "are you really a loyal customer if you didn't book Category 9 at the original price?

The moral is, let's please stop talking about "loyalty" because it has nothing to do with loyalty. It's a marketing program designed to get us to stay and the very very simple action of not lying to your customers is basic respect and decency.

Where the f$--$$+ are the one level soft landings we were promised Marriott????? This company just keeps disappointing again and again. Looks on the Hilton or Hyatt threads on the other hand and there is EXTREME praise for these companies.