Originally Posted by
WIRunner
I'm being asked now to pay $120 for a coach seat to get me to Bangor tomorrow. Still on hold. I'm not happy. As much as I don't like flying American, this might be the straw that broke my back and pushes me over to them. I've never had issues rebooking tickets, especially when there's open seats! They're not willing to refare because someone, not me, called to have the ticket reissued and it ended up in a lower fare class. I'm livid.
There was a report in the past couple of weeks of a website issue where sometimes the wrong reservations were being changed -- like, not even the same person as the one who was trying to make the change. I wonder if that's what bit you.
And, yes, what you're describing is ridiculous, especially since they should be able to see the history of the ticket