FlyerTalk Forums - View Single Post - Schedule Change(Back to 2hrs) / Cancelation Refund [Archive]
Old Mar 23, 2020 | 2:01 pm
  #670  
jsloan
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Originally Posted by DarkHelmetII
Thanks for the input. To clarify: a) I thought international rebooking would apply if cancelled (not just changed 6+ hours)? "For any customer, including residents from other countries, whose international travel is cancelled or disrupted by more than 6 hours because of schedule changes resulting from government restrictions, they will retain a travel credit equal to the value of their ticket. That credit can be used towards any flight, to any destination, for 12 months from the time of purchase. If the customer chooses not to use the credit, they will receive a cash refund at the end of that 12 month period."
A cancellation of an international itinerary is going to result in a change of six hours almost by default. A schedule change, in this usage, includes having one flight canceled and replaced by another one: that's a change in your schedule, even if it's not a change in the airline's schedule.

Originally Posted by DarkHelmetII
b) For a flight "wiped off the schedule" does that apply to domestic too, or only international for getting a "cash" refund?
Current rules for travel agents show that a 6+ hour change on a domestic itinerary allows an immediate refund, although I wouldn't be surprised if UA agents refused anyway. But that would only be an option if there were no alternative UA flights that didn't result in a 6+-hour schedule change. That's a pretty high bar since they have so much additional frequency on domestic routes.
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