Originally Posted by
Marx
OP here. I called AA and they processed the cancellation and refund. Since the reservation I held still shows as valid in the AA system, the agent had to look up the flight to see it was cancelled.
I was offered to fly on another airline, declined that. I was offered 120% of the ticket value, and politely declined that. I asked for a refund and it was processed. My reservation still says I have the full value of the ticket. But the refund site states a refund is pending review - so now it's just a wait for processing.
Interesting to see that AA is now offering a 20% premium for callers who ask for a refund in order to entice a credit. That may or may not be a good deal depending on a whole host of factors. But, what is a bad deal is taking a credit at par when you could have a refund,