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Thread: Amex Dispute/Chargeback Process [Consolidated]
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Old Mar 23, 2020 | 9:24 am
  #29  
mia
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Originally Posted by Often1
Amex accepts online chargebacks even though it is not required to do so.
Not in this example, and using the online form does not preserve your legal rights..

Originally Posted by lkar
....cannot figure out how to dispute it online at Amex because the dispute center only goes back six months. ...
I think a written dispute is always better than a telephone call because it creates evidence.
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