FlyerTalk Forums - View Single Post - 23 Mar : BA Call Centre Call Routing Fault
Old Mar 23, 2020 | 8:13 am
  #11  
Finavia
10 Years on Site
 
Join Date: Jun 2013
Programs: BAEC Gold/ All the AMEX Plat things
Posts: 195
Originally Posted by Tobias-UK
The line has been restored and is up and running again
I’m not getting anything, just a message saying that they are taking extremely high call volumes and to try to call later. Tried the Silver line first and then being told to call the standard BA line. It’s been like this since 9am. Am I calling the wrong number?
Although I had to wait for over an hour when calling Finnair, I would rather this than be told to phone later. Also I called Iberia several times last week and getting through within 20mins each time. But would I expect any better from BA? No!! Shameful customer service!!

Last edited by Finavia; Mar 23, 2020 at 8:15 am Reason: Typo
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