Originally Posted by
mywaterbroke
Hi Lufthansa team,
I have a question regarding an upcoming booking as I’m unable to reach the SEN hotline/call centre. I was initially booked on LX from LCY to CAI (Apr 1 - Apr 13) in Business Class. The flight got cancelled. I was auto-rebooked onto multiple LH flight options from LHR via FRA, all of which got cancelled too. As my departure time is still 11 days away and I’m not encouraged to continue to attempt to contact the SEN hotline, I’m just curious as to what will happen to my booking. I cannot find much info online but it appears the LH Group is not resuming normal operations to CAI until 20 Apr. Will I be rebooked onto another airline maybe? What are my options here?
thanks,
OH
Hi OH,
as the situation has been very dynamic the past few days, I recommend to contact the Service Center to have immediate action taken. Unfortunately, we are unable to advise without all ticket information.
Best regards,
Markus