Just had to call BA to arrange a refund for our cancelled trip this week. The lady I spoke to was so utterly calm, courteous and polite. Got through in about 30 seconds (0800 727800, UK) and the refund was arranged. I did start by saying how awful this must be for the staff and I think that was appreciated. For all the stresses of the travelling public, the staff have their jobs to worry about too, so let's all be nice, please.

She did make mention of a recent email with nascent plans to potentially credit TP for flights not flown, that were cancelled by BA, on a case by case basis, but admitted that it's not her area of expertise. It's the most first-world of all problems right now but it was worth asking what happens to those of us who are nearing Silver. I'm sure time will tell.

Stu