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Thread: Cancel/change travel booked through thankyou.com or concierge, COVID-19.
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Old Mar 22, 2020 | 9:33 pm
  #5  
BLTraveler
10 Countries Visited20 Countries Visited30 Countries Visited10 Years on Site
 
Join Date: Aug 2014
Location: Frankfurt, Germany
Programs: Hyatt Globalist, Hilton Diamond, IHG Platinum, SPG Gold
Posts: 89
Originally Posted by BLTraveler
Like many others, I booked several 4th night free bookings last summer prior to the benefit being limited to 2x per year. (Citi Prestige)

I have two hotel reservations in South Africa in a couple weeks (US citizens banned from entry) and was wondering if anyone has had experiencing cancelling hotel bookings due to the corona virus.

- Do they allow rescheduling with 4th night free benefit (these properties are not available on thankyou booking website)?
- Do they allow full cancellation?
- Were you SOL? Already charged $4,000 for these hotel stays and would be depressing if I could not get refund.

Any insight would be appreciated!
I was able to get in touch with the city prestige concierge via email. They said as long as the hotel would modify the existing reservation, all is good. Rebooking and cancelling would not work, only modification.
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