Originally Posted by
Repooc17
data point: just helped a non-status friend change her INTL flight originally scheduled for tomorrow to September. No wait at all at the premier desk - call was completed within 2 minutes. The agent was extremely friendly and knowledgeable - bravo
It would seem that some of the friction reported upthread might be avoided by letting United cancel the flight first before discussing rebook/refund. It's understandably hard to wait when you know it isn't going to happen, but if you just make sure you call just outside the 24 hour window, more of the burden may fall on United.