At this point, I dont anyone can say with any certainly what and when AA will be back to some sort of normal operations.
I have a few flights booked in April on AA, all international, my app shows the flights still operating, I some how doubt it.
Not too worried at this point.. I think AA will do us all, what is right, and I think at this point.. the agents probably really dont know what the full policy will be on refunds/reticketing etc