FlyerTalk Forums - View Single Post - Accor Coronavirus Policy (bookings, status etc.)

Mar 22, 2020, 4:46 am

#360

yorkboy24

Join Date: Mar 2011

Programs: Hyatt Globalist, Marriott Titanium

Posts: 1,186

Quote:

Originally Posted by starflyergold

And yet its customer facing website retains the restrictive waiver. Again no coordination.....

The Accor Group notice can be found here: https://group.accor.com/en/Actualite...-and-wellbeing

Accor has also advised all of its hotels to adopt flexible conditions in terms of cancellation or modifications for travelers with new or existing bookings through April 30, 2020. Accor continues to monitor the situation closely and will provide additional guidance and updates to its hotels as the situation evolves.

That’s the problem. They are advising, not compelling hotels to offer free cancellations according to the statement above. They are ducking their responsibility. Members will remember this after this is all over and as I’ve seen above, they’ll make their choices to move to other chains.

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