Originally Posted by ken_ll

That was March 12. Tonight, I get the response from United, “We're sorry for any inconvenience that resulted from the recent change to your itinerary. While we appreciate you reaching out to us, the fare rules don't allow a refund or name change, you can exchange your ticket for future travel. A service charge as well as any applicable fare difference will be applied at the time of the exchange. The exchange must be completed within a year of the ticket issue date. For rescheduling information, please visit www.united.com or call 1-800-UNITED1.” My situation resulted from a schedule change over 6 hours. Now there is no way for us to fly YOW-SJU on United, shortly flights will not exist from Canada.

At this point DOT or CC chargeback.