Originally Posted by
ken_ll
Thanks to JAaronT, HNLbasedFlyer and others who helped. Got through to United within a minute, spoke to agent, referenced earlier call today, indicated that all options explored and requested a refund. The agent responded positively, “I can do that for you”. Refund being processed for 4 tickets, $2,546. Took all of 2 minutes.
That was March 12. Tonight, I get the response from United, “We're sorry for any inconvenience that resulted from the recent change to your itinerary. While we appreciate you reaching out to us, the fare rules don't allow a refund or name change, you can exchange your ticket for future travel. A service charge as well as any applicable fare difference will be applied at the time of the exchange. The exchange must be completed within a year of the ticket issue date. For rescheduling information, please visit
www.united.com or call
1-800-UNITED1.” My situation resulted from a schedule change over 6 hours. Now there is no way for us to fly YOW-SJU on United, shortly flights will not exist from Canada.
At this point DOT or CC chargeback.