I have had good experience with CitiBank in general, in the past years I've had a business account and Citi miles-earning credit card.
They have resolved every issue to my satisfaction.
On the other hand, I see no need to accumulate miles. I have plenty and I'm having a tough time finding availability for the flights* I need. (YMMV)
*Confirmation at the time of booking. I don't want to play Last Minute Roulette.
Last edited by QueenOfCoach; Mar 21, 2020 at 2:10 pm
Reason: added footnote