Originally Posted by
tenant13
I'm scheduled to fly on AA issued ticked via JAL to Tokyo (Friday) and then after a stopover to Kuala Lumpur (Tuesday 03.31). Malaysia is on a lockdown until the 03.31 - perhaps longer if necessary. According to AA website the flight to KL is not canceled. Neither is JFK-HND. Plus - and I really don't want to sound dramatic here - I had a heart attack on Tuesday, sigh... For realz. It's all good - they put a stent in and I don't feel any different but this is really not a moment to jump on the plane for a 3 months long trip to SE Asia
Given that I'm not sure how soon I'll be able to travel again, I want to get a full refund for this trip but the only option I have now is canceling through the AA website for credit. I do have travel insurance. Should I just file a claim for the trip cancelation? Try to get someone at AA on the phone? Contact JAL?
I don’t use travel insurance so I’m not sure how they would handle a health event cancellation like this one but I do know from previous experience, AA is pretty inflexible with refunding a trip cancelled by the passenger on a non refundable ticket. I don’t believe JAL will be helpful. I’d pursue the travel insurance option and if that doesn’t work out, I’d phone AA although they will probably only allow you to reschedule to fly up until one year from the date when you were originally ticketed but mention your reason for cancelling and perhaps AA wIll make an exception. Good luck with everything.