In my situation, AA cancelled three trips to Europe, two in April and one in May, all non refundable tickets. I used the refund request function on the website and three days later I got over $14,000 back on my AA credit card. I was amazed and grateful at how smooth everything went, I rescheduled a lot of travel for October through December and I hope that is far enough into the future and everything is back to normal for everyone, both from the health and economic standpoints.