Some truths there but also I am a shareholder (so taking a financial caning there) and a customer with over $13k paid to NZ for flights that will not be happening (so taking a financial caning there). I have supported them with provision of equity but don't expect my 'payment in advance' to be in the same category - my $13k would be better used in my own business rather than being retained by the airline just because it seems, at the moment anyway, they can!