Originally Posted by
zqsn5678
Has Air NZ removed conditions of carriage and their refund policy from their site? Seen it a few days ago and now its gone. google result shows none.
Refund policy used to say if they can provide an alternative flight due to their cancellation, they will refund.
Refund policy used to say if they can provide an alternative flight due to their cancellation, they will NOT refund. Is that what you mean ?
If so
1 :they may provide an alternative flight (same day on another airline) to LHR ?
2 :at the upgraded class or purchased class refunding the RU and airpoints (which would expire and airpoints upgrades which has been devalued)
3:how is the government directives dealt with ? I don't know what they will be as it is 3+ mths