COPA discontinues operations
Unfortunately Copa is discontinuing operations for one month starting this Sunday. I have an One way award ticket that I used 25,000 miles plus paid about $100 in taxes. The email they sent with the cancellation notice stated that I can use the value towards another flight through December 2021. Since this is an award ticket and the cancellation has nothing to do with my part shouldn’t the miles go back to the account without any penalty and the taxes returned. I had sent Copa a DM via Twitter Three days ago with no reply as well. Any thoughts and how I should handle this?