Originally Posted by
mattw4239
Any advice on how long a refund request should take? It's been two weeks and the AA Refund site still says "pending review." My ticket was fully refundable and it was cancelled prior to the flight, so I'm not sure what there is to review. I reached out on Twitter, but they didn't respond. Does anyone have advice on how to expedite the refund?
Have you had any luck lately? I'm 99.98% certain I purchased a refundable ticket back in July 2019 for a flight in June 2020. The conference got cancelled so I put in for the refund and don't understand why it requires manual review.