Originally Posted by
gratn
Where can I find the phone number for the Elite team?
Trying to call the main number doesn’t work as I just get the recorded message and disconnection every time. I’m <48 hours out but no response from social media channels either. I appreciate the call centre is busy, but the inability of the online system to do many actions - like rebooking flights using credits from cancelled flights - needs an urgent IT fix.
The email for credits said details on using will be in coming weeks. They have set up an online cancel & the credits seem to be a year from cancel date opposed year from booking date which is nice.
Having worked in IT this is no time to rush IT. Rushing new systems & processes when already in crisis will just make things worse. Slow & steady and making sure everyone gets sleep, etc right now is important as this is a marathon not a sprint.