FlyerTalk Forums - View Single Post - Refunds for suspended flights

Mar 20, 2020, 1:30 pm

#47

alex_b

Join Date: Jul 2010

Location: London, UK

Programs: BA Gold, UA Nobody, Hilton Gold

Posts: 2,372

Quote:

Originally Posted by Beano

I have two PE tickets Akl to Lhr (NZ2 and NZ1 all the way ) return with pending upgrades to BP. All during the school holiday in July.
i do wish to travel but I wanted to
1: fly that route as it's the quickest
2: most airpoints
3: most SP
4: use my RU upgrades (which would expire if returned)
5: uses the old price 480 airpoints per sector
I suspect if I am offered another route or a credit I would lose the above benefits
Would I be in my rights to ask for a full refund ?

Quote:

Originally Posted by NZ_Flyer

I'm in the same boat so AKL-LHR in September booked in PE and upgrades confirmed to J. If they endorse me over to another airline in J I'll be super happy. But otherwise I'll just take a refund of the fare with the RU's and APD's returned and book something else closer to the time

As NZ1 departs from the UK EU261 Article 8 requires they offer you a full cash refund when they cancel the flight. There is no "Extraordinary circumstances" get out for Article 8, only for the compensation part. I know the UK has left the EU but the rules still apply for the moment.

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