(copied and pasted most of the announcement here because State.gov website has been hard to get into today, probably due to hundreds of thousands of people trying to figure out the status of the passports)

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https://travel.state.gov/content/tra...-covid-19.html

Change in Passport Services Operations

Due to public health measures to limit the spread of COVID-19, effective March 20, 2020, we are only able to offer service for customers with a qualified life-or-death emergency and who need a passport for immediate international travel within 72 hours.

Life-or-death emergencies are serious illnesses, injuries, or deaths in your immediate family (e.g. parent, child, spouse, sibling, aunt, uncle, etc) that require you to travel outside the United States within 72 hours (3 days). You must provide:

• A passport application with supporting documents
• Proof of the life-or-death emergency such as a death certificate, a statement from a mortuary, or a signed letter from a hospital or medical professional. Documents must be translated or in English.
• Proof of international travel (e.g. reservation, ticket, itinerary)