FlyerTalk Forums - View Single Post - COVID-19: refund provided as voucher (for non refundable fares)
Old Mar 19, 2020, 6:33 am
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Originally Posted by brunos
There is little doubt that they have been communicating between themselves. I heard from a rather reliable source that airlines are asking the EU for some relief from EC261.
They may seek to get some relief from the care obligations under EC261/2004 but I doubt that they are seeking an exemption from the obligation to refund when they cancel flight, which would be tantamount to an authorisation to steal passengers' money.

To be honest, I doubt that EC261/2004 is a major issue here. We are not going to have thousands of passengers stranded the way we had them during the volcanic ash crisis. Tinkering about with EC261/2004 has all the flavour of re-arranging deckchairs on the Titanic where the very real and very serious problems facing airlines are elsewhere.
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