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Thread: Cancel/change travel booked through thankyou.com or concierge, COVID-19.
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Old Mar 19, 2020 | 4:17 am
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BLTraveler
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Join Date: Aug 2014
Location: Frankfurt, Germany
Programs: Hyatt Globalist, Hilton Diamond, IHG Platinum, SPG Gold
Posts: 89
Unhappy Cancel/change travel booked through thankyou.com or concierge, COVID-19.
Like many others, I booked several 4th night free bookings last summer prior to the benefit being limited to 2x per year. (Citi Prestige)

I have two hotel reservations in South Africa in a couple weeks (US citizens banned from entry) and was wondering if anyone has had experiencing cancelling hotel bookings due to the corona virus.

- Do they allow rescheduling with 4th night free benefit (these properties are not available on thankyou booking website)?
- Do they allow full cancellation?
- Were you SOL? Already charged $4,000 for these hotel stays and would be depressing if I could not get refund.

Any insight would be appreciated!
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