Originally Posted by
cedric
Industry standard is if an airline cancels a flight, you're entitled to a full refund.
Westjet is significantly lagging the industry in this respect.
WestJet is aligned with the US airlines, according to the Business Insider:
https://www.businessinsider.com/coro...uthwest-2020-3
From the article: “Just because an airline is canceling a ticket, does not mean that travelers will get their money back. Most airline tickets are non-refundable meaning that even if the ticket is canceled, the airline will likely not give the money back to the customer unless certain conditions are met.The policy is in place to prevent unnecessary bookings as well as prevent the airlines from losing money in the event of a mass cancellation event such as a pandemic. Airlines will instead keep the funds and allow them to be used on a future booking, encouraging customers to rebook for a later date and still fly with the airline.
If airlines allowed for refunds during the COVID-19 pandemic, they would lose millions with no guarantee that passengers would rebook especially since the demand for travel is plummeting.“