Mods - feel free to move this into a more appropriate forum.

I have an AA flight tomorrow that has not been canceled and I want to cancel it. I booked through Cap one Travel portal, and AA says I have to cancel through them.

When I call the travel portal 844-527-6779, it only says they're unable to answer my call at this time, and it hangs up (been like that for days), and I'm down to about 18 hours before the flight. Any thoughts if I'll get my money (or points) back if I don't fly tomorrow?

TIA!