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Thread: Will Qantas waive change fees for existing bookings? (WHO Pandemic Declaration)
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Old Mar 17, 2020, 5:10 pm
  #45  
DLATL777
 
Join Date: Feb 2008
Location: Auckland, NZ/New York, NY/ATL
Programs: DL DM MM, BIS 2.4MM, EK Gold, SQ Gold, Marriott Gold, HH Gold,
Posts: 5,225
Originally Posted by calilover
I swear I had seen somewhere that cancellation fees for Reward bookings would be waived. In any case, I cancelled a Rewards booking yesterday through SMS (as posted in a different thread); they initially quoted a 6000 point cancellation fee which I pushed back on. They happily obliged and waived the 6000 points. Now, yet to see my points refunded, but I did get confirmation through SMS that the cancellation and refund had gone through. Chalk my experience up as one of those "manual" refunds.
I searched but cant find. Can someone provide the SMS details? I have a similar issue with a flight on the 20th need to cancel.
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