FlyerTalk Forums - View Single Post - AA Trip Cancellation & Coronavirus: Discussion & Questions
Old Mar 17, 2020 | 2:49 pm
  #343  
aj411
All eyes on you!
15 Years on Site
 
Join Date: Nov 2008
Location: Minnesota
Programs: AA EXP; United 1K, Delta, IHG Plat Amb, PE, Marriott/Hilton Gold
Posts: 937
ok. I called and cancelled. No fee but supposedly I have "tickets" for the amounts of the trips were for. However, the agent sadi I have to hold onto the original PNR number and use that to rebook. I didn't get a confirmation email email on any of this but the trips no longer appear in my trip list. so I have my own record of the PNR number but there is nothing online adn no email that verifies credit or value exists for me to use. The agent did say if I rebook for less, an evoucher would be created for the balance and that would be good for 1 year from evoucher issue date.

Does this make sense? Do I have to just trust that if I cal 6 months from now with the original PNR that they will find the recorded credit? This seems odd to me

AJ
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