Here is the first reply- clearly an auto-responder. But it does make you wonder WHY at a time of non-peak travel they might be "experiencing higher than normal email communications" only really two options- lots of poor service generating even more than usual complaints or poor staffing of people to respond.

I can only wonder how they plan to handle the peak travel seasons if this is the state of their systems now.


__________________________________________________ ________

Thank you for contacting us. We consider feedback from our customers to be veryimportant. We are currently experiencing higher than normal email communications from our customers and our response to you may be delayed. We'll reply as soon as possible and we appreciate your patience in the meantime. Just a reminder, if your inquiry involves an upcoming trip or imminent travel arrangements, please telephone our specialists at 1-800-433-7300. They will be able to assist you. (If calling from outside the United States or Canada, please refer to Worldwide Reservations Phone Numbers listed on AA.com.)

This is a "post-only" email response. Please do not reply to this message.

Sincerely,

Greg Clark
Customer Relations
American Airlines