email address for Chase fraud
Does anyone have an email address for Chase's fraud division (Sapphire Reserve if it makes a difference)? I can't take trying to get through on the phone anymore. I've been hung up on twice after long waits, and two promises to transfer me to supervisors have also ended up in disconnects.
All for what should be a very simple problem. Somebody made fraudulent charges online that Chase originally refunded. Now, 4 months later, these charges have been added back to my account. The letter I received stated that I "received benefit from the transaction." When I called in to ask for an explanation, I was told that Chase doesn't know that I didn't make the charges since I was always in possession of my card. As if one can only hack a physical card?
I have to say, this entire process has really opened my eyes to the difference in customer service between Chase and Amex.