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Old Mar 17, 2020 | 8:49 am
  #6  
rossmacd
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Originally Posted by CT-UK
While talking about emails from the Wifi has anybody tried and if so how to get a refund on WiFi purchased when it simply hasn't worked at all?
Yes, I was refunded twice for WiFi purchases that have not worked this year - once on longhaul, the other on shorthaul. Refund was credited back to my card within about 2 days if memory serves me correctly. I emailed GGL and they handled it. If you are not GGL, then use the Complaints form - there is a selection dedicated for wifi purchases.
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