Originally Posted by
Stuttgart21
AF-KL playing games, I strongly disapprove.
If you look at CDG-WAW, they haven't officially cancelled any flights except the ones that were scheduled for today and tomorrow.
But obviously, the decision to cancel all or almost all flights CDG-WAW between March 18 and March 28 has been made. They have been cancelled. All availability has been zeroed out. They just haven't gone public with it.
I understand gaps between the cancellation decision and communication to the customer of a day or two. But this is BS. Inventory has been completely nulled out for days. It stands to reason they hope people take the voucher as opposed to waiting for official cancellations so they can take the money. DON'T fall for it.
Totally agree; slimy tactic on their side as they are basically playing a game of chicken with customers to ensure they're effectively given an interest free loan on our backs to keep operating.
Either a) we take the voucher, which let's them keep the money while we take on their credit risk and hope we can use the voucher in full and eventually fly (and guess what, if you happen to use it on a flight that they cancel or if they eventually go under, you have absolutely no recourse to get your money back) or b) at the very least they wait until the last minute to actually cancel the flights, holding our money the whole time while fully knowing they will not provide any service.
I've got over 6k worth of business class flights over the next month involving flights between Amsterdam and the US (one leg of which involves a transfer between SEA and YVR on Delta) that most certainly will not be able to operate (Canada has just closed their borders to non-citizens) given all the restrictions in place and the publicly announced reduction in schedules and staff. Yet, here I wait. I was also told by a KLM agent not to worry when I expressed concern about actually being able to get a hold of someone at Amex (who I booked my flights with) to process the cancellation when eligible: "If you aren't able to request a cancellation in time, we'll automatically convert your booking to a voucher".
I feel fortunate I can at least personally stay afloat during these times...I know some desperate to hold on to whatever cash they have so they can get by during this time. Not cool KLM.