FlyerTalk Forums - View Single Post - Refunds for suspended flights
View Single Post
Old Mar 16, 2020, 6:39 pm
  #4  
mmonster
 
Join Date: Feb 2011
Programs: NZ*E
Posts: 810
Originally Posted by Kiwi_FF
The latest Balance sheet shows about $1b cash but a liability of about $1.4b for revenue paid in advance. So they need to face upto this and say what they intend to do.

There is an interesting parallel in the cruise industry where some cruise lines are offering for cancelled cruises the choice of 100% cash refund or 200% credit for future travel.

It’s clearly a tough time for them but they need to recognise that customers money held on behalf and not earned is not their own money and respond accordingly.

I think how AirNZ choose to respond in the next week will have a huge effect on their fortunes over the next 5-10 years in terms of loyalty and the very concept of making bookings in advance and taking the risk.

Lets hope wise heads prevail. They don’t take short term gain and win the battle only to then loose the war.

appreciate that perspective but things are far from satisfactory since you would expect $ to come in with future sales and this is certainly not happening, they still need to pay for staff costs - even skeleton cost a bit - does not look good at all, but as someone said in another thread, the Government will shield them if worst come to worst - the nation does need an airline... even to supply cargo to and from other places
mmonster is offline