Originally Posted by
sunshinebob
I feel your pain however if you wander into Marks and Spencer and buy a £99 suit, take it home , try it on and decide you dont like it you can take it back for a refund. You cant swap it for a £199 suit if you prefer that one. Now I appreciate that flights and suits are different, and accept your argument that a LHR-JFK flight in March is the same as a LHR-JFK in November but we all know that flights cost different on different days (and sometimes on the same day), so I think that your grievance does not hold enough water currently.
No this is not accurate. The £99 suit is being taken back and M&S only provide voucher as they do not have another suit. They will in 2-3 months time but I should not have to pay more then than now as the fault or issue is not of my making.
Reality however is M&S would refund in full