No Information available I can find yet on refunds for suspended flights. Let’s hope it’s clarified in the next few days. Conditions of carriage imply they may only offer a credit where the ticket purchased was on a non refundable fare.

However I would assume common law would prevail that if they suspend flights for 90 days and can’t provide the service sold they would have to offer cash or airpoints refunds however ticket was originally paid for as they are either not able to or are choosing not to provide the service sold.

It will be interesting to see how they choose to behave. If they are short term hard nosed and not reasonable I suspect they will suffer huge long term damage. They would also send upset customers no doubt to Jetstar and the disputes tribunal to hold them to account.

Let’s hope for reason and fairness. It’s clearly a difficult time for everyone and trying to take unfair advantage of the fact they hold customers cash in advance of having provided any service and then making them fight to get it back would not be a good look.

They will need lot of support once things get better not a whole lot of angry customers who feel they were unfairly treated. A great opportunity for them to show integrity and leadership or not.