Originally Posted by
BA6948
Have 3 Comair flights in May and while I am hoping holidays will go as planned, is the waiver applicable to Comair’s flights?
Comair has its own policy. In fact, its low-cost wing, Kulula, has a generous refund policy that BA doesn't have. For domestic flights, from
https://www.comair.co.za/coronavirus/covid19faq
Additional levels of flexibility will apply to customers with bookings made up to and including 31 March 2020. If you need to change the travel date on your booking, we are waiving all change fees (a fare difference may apply). This applies to any British Airways (operated by Comair) and kulula.com flights, whether booked directly with us or through a travel agent for travel until 17 May 2020.
The British Airways (operated by Comair) and kulula.com Contact Centres will assist with flight changes for bookings made up until 13 March 2020, without incurring a change fee (a fare difference may apply), while new bookings made from 14 March 2020, may be changed online.
If you are flying with kulula.com and need to cancel your flight, we will give you a Travel Bank Credit to the value of that flight which can be used across the kulula.com network up to 12 months from the original date of departure.
For international flights
Customers who have been booked as part of a group of 10 and more, as well as customers holding a ticket for an international flight, scheduled to arrive in South-Africa/Africa and customers travelling from South-Africa/Africa to an international destination, where a connecting British Airways (operated by Comair) or kulula.com flight is part of their journey, will be entitled to a full refund or rebooking/re-routing where the change of booking fee will be waived (a difference in fare may apply). The travel period is valid until 17 May 2020. The refund or rebooking/re-routing will only apply to tickets issued on or before 31 March 2020.