Originally Posted by
Astral86
Calling Malaysian Airlines, they have told me that Oneworld redemption is non-refundable despite the current British Airways Book with Confidence policies allowing customers to claim a voucher if we travel between 14 Mar to 31 May.
I don't know enough about Enrich to know whether this is correct. It does sound odd since the BA equivalent, an Avios booking, is one of BA's most flexible tickets! BA is not the blocker here for sure, so I'd keep nagging MAS until they can help you. And then move to BAEC when this is all over! Welcome to Flyertalk and welcome to the BA forum.