Originally Posted by
Tokyoite
HUCA. always structure your call. act dumb and ask if the leg you already know is cancelled is still showing as operational. They should see from the ticket that it is cancelled.
then ask for a full award cancel due to airline cancellation. in short, make the agent realize you aren't forcing a cancel due to personal reasons, rather requesting a cancel due to the airline cancellation.
So I just called back and call went through with less than 5 min wait. Agent saw that the 2nd leg of the BBK-MUC-MIA flight was cancelled and said that the process is to submit a case to waive the $200 fee usually charged for a "normal" refund. Miles and taxes paid should be refunded within 7 days. If the case wasn't approved I would have to pay the fee to get the miles redeposited.. He submitted a case and gave me a case number. No fee was required to be paid at this point. This agent's English was better than the first agent and he did a very good job of explaining the process.