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Thread: Purchased tickets used ETC then found out a week later United charged full amount
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Old Mar 14, 2020, 10:52 am
  #10  
cfischer
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Originally Posted by jsloan
Except that OP stated that the website didn't work and he had to call in to get the processing done, where the UA agent assured him that the ETCs were being applied properly. So while I agree that the receipt should show whether or not that actually happened, I would still think it's UA's mess to clean up either way.
Right, but the receipt should show it ... and frankly, if you book something over the phone and don't check the receipt ... well ... my sympathy is somewhat limited.
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