Originally Posted by
cfischer
It looks like the below ... Method of Payment Misc Doc. If it looks like that then UA is wrong and they ought to fix that. If it doesn't show this, then I am afraid it might be that you did not correctly apply the certificate.
Except that OP stated that the website didn't work and he had to call in to get the processing done, where the UA agent assured him that the ETCs were being applied properly. So while I agree that the receipt should show whether or not that actually happened, I would still think it's UA's mess to clean up either way.