Originally Posted by
mylifeis24
Update for anyone else having the same problem. Email
[email protected], explain you want to cancel and receive a penalty-free refund due to coronavirus and the travel ban (if applicable), and include your PNR, dates, routing, names, Lifemiles number, and attach proof of the redemption. The CSR said I should hear back within 24 hours.
mylifeis24,
Did you ever hear back from them?