Originally Posted by annehamnitz

Daughter in a Caribbean island for a contract.
In not unusual Caribbean fashion, the visa was not clear. She has a prepaid (UN) return ticket (Feb-Dec 2020) which obviously exceeds usual stay length. UN assured her that no documentation other than employment letter needed (correct, as things turned out) but AC not happy with ticket dates. Required her to purchase a ticket at Canadian airport. She asked for a fully refundable, cancellable ticket. Unclear what she got.

Ultimately useless ticket was purchased at a kiosk in a Canadian airport with the help of an AC agent. Price is latitude but don't think it is. Can't be cancelled on line. Can't call a AC agent (no 1-800 #, 514 number won't go through). No response on AC complaints, twitter or facebook. A try at Caribbean airport not successful. Not helpful to return to Canada on ticket to cancel said ticket.

Ideas?



I have AC50 status but doubt they will talk to me.