Completely impossible to get through on any phone number. Either doesn't connect, connects and hangs up, answers goes into queue and then hangs up after a couple minutes.,. WORST travel support ever. AmEx travel support is terrible even when this craziness is not happening. Just trying to move to a different flight same day on AA, not possible on AA site or via Exec Plat phone :-( So GD frustrating dealing with AmEx Travel, I will think long and hard before I ever book with points via AmEx again. Sheesh.