Originally Posted by
Mediahound
I'm in the same boat, cannot get through and they just eventually disconnect the call after a long hold! I'm not sure what else I'm supposed to do to get assistance.
I will NOT be purchasing travel through AMEX travel again going forward.
One other thought - if I go to the airport within the check-in time frame (within 24 hours of the flight), will the airline then be in control of the reservation and be able to cancel it instead of checking me in?
By the way, got a callback from AmexTravel an hour ago. Hit 1 as instructed, and it told me that due to call volume to try again, then hung up.
AmEx is really collapsing under the strain.